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Last order day for Christmas - December 20th
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Frequently Asked Questions (FAQ)

Purchase- and delivery-related questions

 

Where can I buy or try your products?

Our online store ww.waldorwatches.com is the only place in the world where you can buy WALDOR & CO. products. By cutting out all middlemen we can offer high-quality products, free of compromise, at prices far below those of traditional watch and accessory brands.

 

Does WALDOR & CO. deliver outside of Sweden?

Yes. We deliver worldwide!

 

How much will it cost to ship a WALDOR & CO. product to me?

Free shipping worldwide!

 

Exact delivery times vary based on destination, but most deliveries are completed 2–5 business days after we receive an order. Any orders we receive before 4:00 PM CET (10:00 AM EST) on business days (except public holidays) will be shipped the same day.

 

How do I cancel an order?

If you would like to cancel an order, please contact our customer service department at [email protected] as soon as possible. Cancellation requests that we receive and process before an order has been dispatched will be accepted, and the customer will be refunded in full. Unfortunately, once an order has been dispatched from our logistics center it cannot be canceled.

 

How do I return a WALDOR & CO. product?

You may return any unused WALDOR & CO. products in their original packaging for a full refund within 60 days after you receive your order. Watches that have been worn, or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging.

 

To return a product, contact our customer service department at [email protected] to inform a customer service representative. Please ship returns to the following address:

 

Almroths c/o WALDOR & CO.

Koppargatan 7

602 23 Norrköping

Sweden

 

Please include a copy of the order receipt in your return shipment. You will be responsible for paying shipping fees incurred in the delivery of the return package, as well as all taxes and duties, which we will assess against you retroactively.

 

Can I exchange a WALDOR & CO. product?

Exchanges are free of charge. You may exchange any unused WALDOR & CO. products in their original packaging within 60 days after you receive your order. To exchange a product, contact our customer service department at [email protected] and we will they will help you out.

 

Watches that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchange.

 

What should I do if a WALDOR & CO. product is sold out?

If a product is sold out, please contact our customer service department at [email protected] One of our customer service representatives will let you know when you can expect the product to be re-stocked. Our customer service representatives can also help you pre-order a product.

 

What do I do if I receive a damaged WALDOR & CO. product?

If you receive a WALDOR & CO. product that is defective or damaged, please contact our customer service department at [email protected] within 14 days after you receive your order. In your e-mail, please remember to specify your order number and describe the damage that your goods have suffered. You will be responsible for any damage to the goods that occurs during the return process.

 

What makes WALDOR & CO. stand out from other watch and accessory brands?

Our approach is simple; we remove anything that doesn’t add value, and invest in what does, offering high-quality watches and accessories, free of compromise, featuring exquisite design and functionality, at prices far below those of traditional watch and accessory brands.

 

We believe high-quality craftsmanship should be accessible to all. By building strong relationships with the best factories, cutting out the middleman, and selling our watches and accessoris directly through our website we’re able to bring our customers exceptional products at dramatically lower prices.

 

How do you handle all personal data?

WALDOR & CO. takes a responsible approach to handling personal data and all details are protected from external access. Furthermore, all data is handled according to the provisions of the GDPR (General Data Protection Regulation), which is a requirement within the EU. The personal details that we collect are name, personal identity number, postal address, phone number, email address and IP address.

 

We need these details in order for our customers to be able to make purchases on our site, and to be able to offer you a more personal form of communication. For delivery of/payment of our products, some of these details are shared with our payment and shipping partners. We will never sell your data to anyone.

You have the right to request: a statement of all details that we have registered on you, that registered details be changed, for the parameters of use for your data to be limited, and that all registered data be deleted. Your data will be saved by WALDOR & CO. as long as you agree. Please get in touch at [email protected] or call us on +468-408 899 99 if you have any questions about this.

 

 

Product-related questions

 

What type of movement does each WALDOR & CO. watch contain?

The Original collection contains a quartz Ronda 762 movement and the Imperial collection a quartz Ronda 714 movement. Both movements are manufactured in Switzerland.

 

Is my WALDOR & CO. watch water resistant?

Yes. All watches in the Original collection have a water resistance rating of 5 ATM and the watches in the Imperial collection have a water resistance of 10 ATM. Watches with a 5 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water. Do not wear a watch with a 5 ATM water resistance while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.

 

Watches with a 10 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water, bathing and snorkeling. Do not wear a watch with a 10 ATM water resistance while scuba diving.

Products that are made with real leather, including our leather straps, should not be exposed to water.

 

Are WALDOR & CO. watch straps made with real leather?

Yes. All our watch straps are made with real leather.

 

Which WALDOR & CO. watches are made for men, and which are made for women?

All our watches are unisex and can be worn by both men and women. WALDOR & CO. watches come in two sizes to account for various wrist thicknesses.

 

Can WALDOR & CO. watch bands be changed?

Yes. All our watch straps are interchangeable and can be removed and replaced easily using only one’s fingers. To remove a watch strap, we recommend using your forefinger to pull the rounded spring towards yourself.

 

 

 

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